Shipping & Delivery

Shipping Options

Here at Clara Green, we are trying to run our business as cleanly as we can.

We use a number of shipping methods.

Our first choice for standard delivery is our shipping partner Sendle Australia-Wide. Sendle is a registered B Corp and Australia's first carbon neutral delivery service.

We use Australia Post for any hand sanitiser orders that we cannot deliver ourselves. Hand Sanitiser is highly flammable and classified as dangerous goods, which severely limits our freight options. Australia Post will carry up to 500ml of hand sanitiser in a single parcel anywhere within Australia, but it must travel by road. We might also use Australia Post for parcels that are travelling to more remote locations. Australia Post is a carbon neutral delivery service.

We are currently migrating our local deliveries from our van (which is a poor environmental option) to an electric bike. We are still experimenting with this, so please be patient. At the moment, bike delivery is only an option for a small number of metro Sydney locations.


Shipping Cost

If your order is $20 or more and your delivery address is in one of the suburbs listed below, delivery is free.

If your order is $250 or more and your delivery address is in any other metropolitan Sydney suburb, shipping is free. Otherwise, shipping is determined based on your order's weight and its final destination.

Sendle's pricing structure divides the country into two zones: same city (in our case, Sydney) and the rest of Australia (for us, this is Not Sydney). Remote areas are charged up to an additional $22 on top of the Not Sydney price.

If you are in Sydney, please choose the SYDNEY shipping option. If you are in a remote area, please choose a REMOTE option. If you are not in Sydney, please DO NOT choose Sendle Sydney Only as your freight option!

Keep in mind that for the most part, we are shipping liquids. One 5L container of cleaning product weighs about 5kg before it is packed.

After the order has been placed, we usually take one to two business days to process your order. You'll receive an email when your order has been picked up and it's on its way. Generally, orders that are delivered in the same city arrive overnight and orders sent to nearby cities take two or three days to be delivered. 

Having said that - at any time, Coronavirus can play havoc with freight. So please be patient and email if things seem to be taking too long.

Order tracking

We'll send you an email confirmation with your tracking number, if you included your email address in your order. You'll receive automatic updates, but you can always check the status of your order using your tracking number on Sendle's tracking page.


We are unable to deliver to PO Boxes.

Suburbs for local delivery

2000 Sydney, Millers Point, Haymarket
2001 Sydney
2007 Ultimo
2008 Chippendale, Darlington
2009 Pyrmont
2010 Surry Hills, Darlinghurst, East Sydney
2011 Woolloomooloo
2015 Eveleigh, Alexandria
2016 Redfern
2017 Waterloo, Zetland
2021 Paddington

2037 Glebe, Forest Lodge
2038 Annandale
2039 Rozelle
2040 Leichhardt, Lilyfield
2041 Balmain, Birchgrove
2042 Newtown, Enmore
2043 Erskineville
2044 St Peters
2045 Haberfield

2047 Drummoyne
2048 Stanmore
2049 Petersham, Lewisham
2050 Camperdown
2130 Summer Hill
2131 Ashfield

2203 Dulwich Hill
2204 Marrickville

Container refill

We offer a refill service for our Healtheclean products. If you keep your empty 5L containers, we will collect them when we deliver your next order. Please let us know if this is a service you are interested in. Container collection is easy for us to do on delivery, but if you are outside Sydney, the logistics are trickier. Don't hesitate to email if you would like to return your empties but are a little further away.

Additional questions

If your question is not answered on this page or in our FAQs, please email us at and we will do our best to help you out.